Frequently Asked Questions

What payment methods do you accept?

We accept Mobile Money (Orange Money, MTN Mobile Money) via Fapshi, as well as credit/debit cards (Visa, Mastercard) via Stripe.

Do you deliver outside Douala?

Yes, we deliver to all regions of Cameroon. Delivery times vary by destination.

Can I pick up my order in-store?

Yes, in-store pickup is available at our address in Akwa, Rue Joss, Douala.

Are your products under warranty?

Yes, all our products come with a manufacturer's warranty. See our Returns & After-Sales Service page for details.

Do you offer business (B2B) pricing?

Yes, use our Quote Request form for any professional or bulk order.

How do I track my order?

Log in to your customer account and check the Order Tracking section.